Macau

ALLWAYS Concierge Services

Gold Arrivals

A dedicated one-on-one escort from the moment you arrive at the airport till you embark on your final destination.

Pricing

MOP 1,500 / person

Additional Pricing

None

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Service description

Greeting with welcome placard at the Arrival gate
Escort through designated immigration counter, where applicable
Escort to baggage area and assist with baggage collection
Escort to transportation pick-up point

Gold Departures

A dedicated one-on-one and end-to-end escort through the departure journey

Pricing

MOP 1,500 / person

Additional Pricing

None



See complete service features

Service description

Greeting with welcome placard at passenger drop-off zone
Provide baggage and express check-in assistance
Escort through dedicated immigration fast track channel and security check
Escort to Plaza Premium Lounge and wait for boarding, including 3-hour complimentary Lounge Use package, where applicable
Escort to the boarding gate or shuttle bus pick-up point, where applicable

About ALLWAYS Concierge

None specified.
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Guests aged twelve (12) and under must be accompanied by an adult aged eighteen (18) or above;
ALLWAYS reserves the right to collect additional fees in the event there are more guests than originally booked.

Cancellation and Amendments

Cancellation/ amendments must be performed in writing and may be made up to 24 hours before commencement of service and subject to any applicable payment surcharge, local fees and/ or taxes, and the following timelines:

More than 48 hours before commencement of service: Free;
24-48 hours before commencement of service: 50% surcharge;
Amendments are also subject to payment of price difference, if any;
Late cancellation and/ or failure to arrive at the appointed time will be considered as No Show and the booking will not be refunded.

Read our full Terms & Conditions.